Advanced Topics

I can see cameras, but no video

Troubleshooting: Video feed not coming into ViewCommander NOTE: At about minute 6:30 in our “Add a Camera” Video Tutorial we review these troubleshooting tips.  If you do NOT see you LIVE video follow the troubleshooting tips below:   In the Video Source Setup click on the “connect to web interface” button. If a browser opens but …

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Restoring ViewCommander

Restoring ViewCommander ViewCommander keeps backup configuration files that you can restore. Here is how to restore cameras, users, system settings and sensors. Click HERE for a Video Tutorial.  Close ALL instances of ViewCommander Uninstall VC as a Services using the VCUtility Close ViewCommander, if open, in Windows Locate the backup files C:programdataViewCommanderConfigbackup There are 4 …

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Installing SSL Certificate on iPhone

Installing SSL Certificate on iPhone **NOTE: Prior to completing these steps a Self-Signed SSL Certificate must have been created in ViewCommander SEE THESE NOTES OR THIS VIDEO TUTORIAL** For a Video Tutorial on Installing SSL Certificate on iPhone click here  1. Enter IP Address or Hostname followed by the port number into your web browser …

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Port Forwarding

Remote Web Access Port Forwarding The next step will be to configure your router/firewall to allow remote connections to access the ViewCommander computer. NOTE: Because networks are set up in many different ways, and have different equipment, IVI can only provide general guidance on the steps you will need to do to accomplish this. There …

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Firewall Access

Remote Web Access Set Firewall Rules for ViewCommander Remote Web Access 1. Open Windows Defender Security Center 2. Click on Firewall & network protection 3. Click the Allow an app through firewall link 4. Click the Change settings button. 5. Check the app or feature you want to allow through the firewall Allow apps through …

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