Welcome – ViewCommander https://viewcommander.com IP Camera Software Wed, 18 Sep 2024 16:23:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://viewcommander.com/wp-content/uploads/2021/03/cropped-cropped-cropped-IVI-Logo-1-32x32.png Welcome – ViewCommander https://viewcommander.com 32 32 Overview https://viewcommander.com/overview/ Thu, 15 Feb 2024 11:07:00 +0000 https://viewcommander.com/?p=2890

Online Documentation

This online documentation refers to the most recent version of ViewCommander, Version 14. Although some information is the same, you can also look at your version’s user guide here

Below lists the online documentation. All the documentation refers to the most recent version of ViewCommander, Version 14. Although some information is the same, you can also look at your version’s user guide here

]]> FAQs https://viewcommander.com/faqs/ Fri, 23 Apr 2021 20:27:40 +0000 https://viewcommander.com/?p=3518

Frequently asked questions

Focusing on law enforcement, we make our VMS and other products easy to use and manage, while providing you with the best technical support.

ViewCommander does not have a required annual fee and licenses never expire. We release a new version at the beginning of every year. Although the upgrade is not required we recommend upgrading to receive continued technical support, addition of new camera models, and new features. Also the closer you are to the most recent version, the more of a discount you receive.

Example: Customers on version 13 upgrading to our current version 14, are receiving an 80% discount.

Each active camera you have in ViewCommander requires a camera license. The licenses are not attached to the cameras so they can be easily moved from one camera to another if needed.

Example: You have camera1 up for a month. After a month you no longer need camera1 on but you now need camera2 on. You simply uncheck “activate” camera1 and check the box for camera2. If you want to view both cameras at the same time you would need 2 camera licenses.

Pricing: Each additional license pricing can be found here. These licenses are a one time purchase and each year, for upgrades, are included in the discounts.

Click Here to learn more

ProPlus base system (includes 1 camera license): $600 each additional license is $150

ProAdvanced base system (includes 1 camera license): $700 each additional license is $175

We typically recommend ProAdvanced for larger systems

No. ViewCommander allows you to connect to any camera that is in our supported list. If a camera fails or is replaced, simply add the new camera information into ViewCommander. You DO NOT need to register the camera’s MAC address or serial number with us.

Yes, as long as they are within the same major version. For example, if you purchased Version 12, you can install up 12.xx updates at no charge. Version 13 would be an option/paid upgrade at a reduced price. Currently we are offering a 80% discount from the equivalent Version 13 price to upgrade from Version 12.

]]> View Modes https://viewcommander.com/view-modes/ Tue, 20 Apr 2021 13:14:58 +0000 https://viewcommander.com/?p=2962

VIEW MODES​

ViewCommander-NVR lets you to display the video in several screen formats:

MultiView Mode​​

Select the Display MultiView Mode icon from the toolbar to enter MultiView Mode.

This mode displays all active video feeds in the main viewing area. Video images will be optimally sized to fit the screen.

When in MultiView Mode, video feeds with motion activity will be highlighted with a red box (if the motion detection feature is enabled for a particular feed).

When a video image is clicked, the video will expand, and the view mode will switch to Video and Control Mode (see Video and Control Mode section below).

In MultiView mode, all video screens are displayed.

Video and Control Mode (LIVE View)​

Select the Display Video and Controls icon from the toolbar to enter Video and Control Mode…

Note: The mode will switch to Video and Control Mode when a video feed is selected from a camera in the Video Source Panel.

Control Mode will display the Configuration Panel on the right hand side of the screen. In this mode, you will have access to advanced features of the video and camera settings (see the Configuration Panel Overview section on page 10).

In Video and Control mode a single video screen is displayed. The right side of the screen will display the tabs for the different configuration panels (shown here).

Full Screen Mode​

Select the Display Full Screen Video button from the toolbar to enter Full Screen Mode.

Selecting this option in Video and Control Mode will expand… 

the video to fill the entire viewing area. Selecting this option in MultiView Mode will display all active video images to fill the entire viewing area.

Full Screen mode will show a live video in the entire viewing area. You can control PTZ functions by clicking in the image, or selecting an option from the menu bar.

Remote MultiView Window

Select the “Toggle MultiView display in External Window” to create a new window containing all the live video thumbnail…

This window can be moved and resized to fit on a separate monitor. Clicking on a video feed in the MultiView window will switch the active video feed on the main screen to this selection.

Control video in the main viewing area, while watching all the video feeds in a separate window or separate monitor

Remote MultiView Window for Multiple Floating Windows (optional feature)​

The Configuration Panel allows easy access to each camera’s settings. The configuration panel contains four tabs:

• Video – To control video settings and set recording options • Control – Advanced controls for some IP camera models • Events – To set up motion detection settings, I/O alarms, and other events • Playback – A panel to playback saved video organized by dates & times

]]> Video Sources https://viewcommander.com/video-sources/ Fri, 16 Apr 2021 18:26:46 +0000 https://viewcommander.com/?p=2520

Video Sources - IP Cameras and IP Video Servers

ViewCommander connects to a wide range of IP video cameras and IP video servers. These IP video devices are also referred to as Video Devices or Video Sources throughout this document.

Video Source Connectivity

Before ViewCommander can connect to your video source, it is essential your video source has an IP address or hostname, and that the video source is accessible to the ViewCommander computer via a network connection.

If you can connect to your video device with a web browser from the ViewCommander computer, then ViewCommander will also be able to connect to this video source, provided the model is supported by ViewCommander.

If you cannot connect to your video device with a web browser from the ViewCommander computer, then it is unlikely that ViewCommander will be able to access this device either. If you are in this situation, please consult the documentation that came with your video device on how to set up the connection and gain access to the camera or video server.

Video Source Settings

All IP cameras and video servers come with utilities to change the settings on the device itself, or via manufacturer’s software. Usually these settings can be modified with a web browser by connecting to the video source directly. These settings can include:

  • Brightness and contrast
  • Video frame rate and bandwidth settings
  • Pan Tilt Zoom functions, such as speed and preset position settings
  • Other special functions, such as preset touring, video overlay text, etc.

Many of these settings can be specified when setting up a video source in ViewCommander too. However, some settings cannot be specified in ViewCommander and must be set on the video source directly. This varies between the different camera models.

]]> User Interface https://viewcommander.com/user-interface/ Fri, 09 Apr 2021 18:27:54 +0000 https://viewcommander.com/?p=2525

ViewCommander-NVR User Interface

ViewCommander-NVR has an easy to use interface allowing the operator to view and control remote video cameras, and to adjust various video settings. This section describes the different components that make up the user interface.

Many sections throughout this manual will reference the terms listed here.

The menu bar lists options that allow for the configuration of system settings, navigation, and other features the system offers.

The toolbar contains shortcuts to commonly used features.

Select one of the following tabs in the Video Source Panel for the video source layout you would like to view:

  • Video Source Tree – Displays a list of all video sources, which can then be expanded to show cameras attached to each video source.
  • Camera List– Displays a list of cameras only – for easier navigation. Checking the “Show only active” box will only display cameras that are active and receiving live video. Un-checking this will list all cameras in the tree.
  • Thumbnail View– Displays thumbnail size images of all incoming active video cameras.

Icons next to each item in the Video Source Tree and Camera List indicate the status of the camera. By looking at the tree, you can determine if a video feed is active, if recording is enabled, and if there is event activity on that camera.

The LIVE video image is displayed in the main viewing area. The dimensions of the displayed video change proportionally to the size of the ViewCommander-NVR application.

Some camera systems allow the camera to be centered by clicking on an object within the LIVE video screen.

A small control panel is embedded in all configuration panel tabs for easy access to camera control functions. The control panel allows you to pan, tilt and zoom the camera for PTZ-enabled cameras, as well as other navigation methods, including preset position selection, depending on your specific camera model.

The Configuration Panel allows you to configure several settings for the camera and video image. When video is being displayed, different settings can be adjusted and controlled in the configuration panel.

The configuration panel contains four ‘tabs’ – Video, Control, Events, and Playback. See the Configuration Panel Overview for more information on these options.

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