Privacy Policy

Effective Date: January 1, 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including our software, hardware, and website. By using our products or services, you agree to the collection and use of information in accordance with this policy.

  1. Who We Are

We are a Massachusetts-based company that sells software and hardware products primarily to businesses in the United States and Canada.

       2. Information We Collect

    1. Customer and Account Information
    2. Name, Business Name, and Contact Details: We collect your name (and/or your company’s name) and contact information (such as phone number, email address, and mailing address) for accounting, sales, and customer support purposes.
    3. Purchase History: We maintain a record of the products and services you have purchased from us
    4. Licensing and Software Updates
      • Our software may occasionally check for updates by sending basic licensing information (e.g., license key, software version, and device or installation ID) to our servers. This feature can be disabled.
      • This update check does not transmit personal customer data, only information needed to validate licenses and provide updates.
    5. Optional Diagnostic and Debug Data
      • We may ask you to provide specific data (such as system logs or other relevant technical information) to help us debug or improve our products. Providing such data is entirely at your discretion.
    6. Payment Information
      • We accept credit cards over the phone, but our accounting software does not store your credit card information.
      • Payment transactions are processed via secure means; however, we do not retain credit card details electronically.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: Processing and managing orders for software and hardware products.
  • Customer Support: Assisting with technical support, debugging, and addressing customer inquiries.
  • Licensing and Updates: Verifying software licenses and delivering updates to ensure the product functions correctly.
  • Accounting and Recordkeeping: Maintaining transaction records and purchase histories for invoicing, audits, and tax purposes.
  • Business Operations: Conducting internal analytics and improving our products and services.
  1. Cookies and Tracking Technologies

We do not currently use cookies or tracking technologies on our website, however we may introduce such technologies in the future to analyze website traffic and improve user experience.

If and when we implement cookies or tracking technologies, we will update this Privacy Policy accordingly and may provide additional notices to inform you of these changes.

  1. Data Retention

We retain your name (or business name) and purchase history indefinitely for our legitimate business interests, including recordkeeping, audits, and compliance with legal obligations. We do not store other customer-specific data (e.g., technical or diagnostic data) unless you have voluntarily provided it for support purposes.

Any diagnostic or debug data you share is retained only for as long as necessary to resolve technical issues or improve our services.

  1. How We Share Your Information

We respect your privacy and do not sell or rent your information. We only share information in the following circumstances:

  • Service Providers: We may share limited information (e.g., customer names) with service providers such as accounting firms or consultants who help us fulfill our business or compliance obligations. These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
  • Legal Requirements: We may disclose information if required to do so by law or if we believe such action is necessary to protect and defend the rights, property, or safety of our company, our customers, or others.
  1. Data Security

We take reasonable measures to protect the information we collect. This includes using secure servers, limiting access to authorized personnel, and employing procedures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

  1. Children’s Privacy

Our products and services are intended for business-to-business (B2B) use and are not directed at children. We do not knowingly collect personal information from children under the age of 13 (or other relevant age, depending on jurisdiction). If you believe that a child has provided us with personal information, please contact us using the information below, and we will take steps to delete such information.

  1. Updates to This Privacy Policy

This Privacy Policy is effective as of January 1, 2025. We reserve the right to update or change our Privacy Policy at any time without direct notification. Any changes will be reflected on this page with an updated effective date.

  1. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you, such as the right to access, correct, or delete information. Because privacy regulations vary, please contact us for specific inquiries related to your situation.

  1. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please reach out to us using our online contact form. We will do our best to address your inquiry promptly.

Thank you for trusting us with your information.