Kaitlyn

Setting up a Recording

Setting up a Recording **Click HERE for a video tutorial 1. Set the default archive location on the computer’s storage drive for where you would like to save your recordings: System Settings–> Archive Tab NOTE: That these settings are global and will apply to all cameras. Once set, you should not have to go to …

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I can see cameras, but no video

Troubleshooting: Video feed not coming into ViewCommander NOTE: At about minute 6:30 in our “Add a Camera” Video Tutorial we review these troubleshooting tips.  If you do NOT see you LIVE video follow the troubleshooting tips below:   In the Video Source Setup click on the “connect to web interface” button. If a browser opens but …

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Adding a Camera

Adding a Camera To watch a Video Tutorial Click HERE Click on this icon:  Network Settings Device Model Device Model is the model of the camera or video encoder you will be adding. Under the device model you will see “device special instructions”. These are tips that we provide for some cameras to assist in …

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FAQs

Frequently asked questions How do I connect to ViewCommander remotely? ViewCommander can easily be configured to allow you to view video over the internet using just a web browser.  In ViewCommander, enable ‘Web Access‘ in the System Settings. The next step will be to configure your router/firewall to allow remote connections to access the ViewCommander …

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Restoring ViewCommander

Restoring ViewCommander ViewCommander keeps backup configuration files that you can restore. Here is how to restore cameras, users, system settings and sensors. Click HERE for a Video Tutorial.  Close ALL instances of ViewCommander Uninstall VC as a Services using the VCUtility Close ViewCommander, if open, in Windows Locate the backup files C:programdataViewCommanderConfigbackup There are 4 …

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View Modes

VIEW MODES​ ViewCommander-NVR lets you to display the video in several screen formats: MultiView Mode​​ Select the Display MultiView Mode icon from the toolbar to enter MultiView Mode. This mode displays all active video feeds in the main viewing area. Video images will be optimally sized to fit the screen. Read More… When in MultiView …

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Edge User Guides

EDge Series User Guides Edge 3000 Series 3700 3500 3700 Download the Edge 3500 Series User Guide CLICK HERE 3500 Download the Edge 3500 Series User Guide CLICK HERE Edge 2000 Series 2511 2501 2500 2300 2511 Download the Edge 2511 Series User Guide CLICK HERE 2501 Download the Edge 2501 Series User Guide CLICK …

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Updating ViewCommander Edge

Updating ViewCommander Edge This guide applies to updating within version 10.01R2  and higher, this guide does not apply to upgrading (version 9.x -> 10.x). If you have an older Edge version and are looking to upgrade please call us.  1. Enter Maintenance Mode Open VCUtility–> “Writer Filter” tab–> “Enter Maintenance Mode” NOTE: The Edge unit …

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Overview

Online Documention This online documentation refers to the most recent version of ViewCommander, Version 11. Although some information is the same, you can also look at your version’s user guide here Below lists the online documentation. All the documentation refers to the most recent version of ViewCommander, Version 11. Although some information is the same, …

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Export Video

How to Export Video There are two tools to export video, the NVR software, and the Web Client. Within these tools there are different ways to export video depending on the situation.  Exporting within the ViewCommander Application 1. Enter “Playback mode” and click “Export” 2. Select from the “Format” drop down: “Create AVI/ASF File (.avi/.asf)” …

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