Kaitlyn

Add Presets

Presets OVERVIEW How to Add a Preset  Going to a Preset After a Period of Inactivity This can be helpful if multiple people are logging into ViewCommander and moving the camera. This makes the camera move back to its original preset position after a period of inactivity.  Preset Touring If you would like the camera …

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Find ViewCommander Logs

How to Find the ViewCommander Log What Version are you?  VERSION 12    VERSION 11/OLDER If you have Version 12: In the Application:  In the ViewCommander Application click “Options”–> “System Settings”  Under the “General Tab” you will see “Log File Folder” click here to find the file named “ViewCommanderLog”  OR Click on the last icon in …

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Exporting on the Web

How to Export Video on the web 1. On the web portal select “Archive” 2. Select a Camera 3. On the calendar select the day, time, and minute you would like to export 4. Select “Video Exports” on the right-hand side of the screen –> “New Export”  5. Select the Name, Start/End Time, type of …

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Sensors/Events on the Web

SENSORS/EVENTS ON THE WEB The Sensors and Events allows for the setting of different types of events, such as motion detection or I/O port events. You can configure ViewCommander to handle events differently for each camera. 1. Click “ADD SENSOR” Here you will be able to configure Sensors, Events and Event Actions  Sensors are used …

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Motion Detection on the Web

Motion Detection on the Web The Sensors and Events allows for the setting of different types of events, such as motion detection or I/O port events. You can configure ViewCommander to handle events differently for each camera. Enable “Motion Detection” 1. Check “Enable Motion Detection” NOTE: Checking this option will enable the motion detection system …

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Recording on the Web

Recording on the Web NOTE: The drive where ALL cameras are saved to is set in the “Archive Tab” of the “System Settings” cannot be changed on the web. However, you can change where individual cameras save.  Setting up your cameras to record:  Under the “Settings” icon click on the camera you would like to …

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Adding a Camera on the Web

Adding a Camera on the Web To add a camera click on the blue icon either in “LIVE” or “Settings”.  Select Make and Model Camera Model Camera Model is the model of the camera or video encoder you will be adding. Video Stream Selection Video Resolution Lower resolutions will use less bandwidth and disk space, …

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Export Video

How to Export Video There are two tools to export video, the NVR software, and the Web Client. Within these tools there are different ways to export video depending on the situation.  Exporting within the ViewCommander Application 1. Enter “Playback mode” and click “Export” 2. Select from the “Format” drop down: “Create AVI/ASF File (.avi/.asf)” …

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I can see cameras, but no video

Troubleshooting: Video feed not coming into ViewCommander Click here to watch a Video Tutorial on Troubleshooting a Camera Connection Loss If you do NOT see you LIVE video follow the troubleshooting tips below:   In the Video Source Setup click on the “connect to web interface” button. If a browser opens but cannot connect to the …

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FAQs

Frequently asked questions How do I connect to ViewCommander remotely? ViewCommander can easily be configured to allow you to view video over the internet using just a web browser.  In ViewCommander, enable ‘Web Access‘ in the System Settings. The next step will be to configure your router/firewall to allow remote connections to access the ViewCommander …

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