Troubleshooting

Troubleshooting a Slow Camera If you are noticing your camera is coming in slowly to ViewCommander and/or responding slowly to PTZ commands here are some tips to troubleshoot. First look at your “Statistics” found on the right hand side under the “Video” tab of your video configuration panel. Bandwidth: Shows your current bandwidth from the […]

Troubleshooting: Video feed not coming into ViewCommander Click here to watch a Video Tutorial on Troubleshooting a Camera Connection Loss If you do NOT see you LIVE video follow the troubleshooting tips below:   In the Video Source Setup click on the “connect to web interface” button. If a browser opens but cannot connect to the

Restoring ViewCommander settings ViewCommander keeps backup configuration files that you can restore. Here is how to restore cameras, users, system settings and sensors. Click HERE for a Video Tutorial.  Close ALL instances of ViewCommander Uninstall VC as a Services using the VCUtility Close ViewCommander, if open, in Windows Locate the backup files C:programdataViewCommanderConfigbackup Before continuing