Click here to watch a Video Tutorial on Troubleshooting a Camera Connection Loss

If you do NOT see you LIVE video follow the troubleshooting tips below:  

In the Video Source Setup click on the “connect to web interface” button.

If a browser opens but cannot connect to the camera this could mean one of several things:

• You entered the wrong information. Verify that the IP Address and port numbers are correct
• You selected the wrong camera model in ViewCommander
• The camera is not powered on
• The is no network connection between the ViewCommander computer and the camera.
• The camera could be on but perhaps the camera is behind a firewall or router and the ports are not forwarded correctly

If a browser opens and you can connect to the camera this could mean one of several things: 

• Be sure the username and password you entered in VC is the same. Verify this by retyping the username and password for the camera when prompted by the web browser
• Then reenter the same credentials in ViewCommander