Frequently asked questions

ViewCommander can easily be configured to allow you to view video over the internet using just a web browser.  In ViewCommander, enable ‘Web Access‘ in the System Settings.

The next step will be to configure your router/firewall to allow remote connections to access the ViewCommander computer.

Because networks are set up in many different ways, and have different equipment, IVI can only provide general guidance on the steps you will need to do to accomplish this. There are also security concerns that need to be address as well.

Please refer to our port forwarding document here:

Port Forwarding Example

If you are non-technical, this is an excellent document to give to your IT Professional.

SSL Certification:

Setting up a Self-Signed SSL Certificate in ViewCommander

System Settings –> Remote Web Access

  1. Make sure “Enable web access with SSL Encryption” is checked off
  2. Click “SSL Self Signed Cert”
    1. Here you will be able to enter the external IP Address along with the External Hostname. To get your IP Address simply click on “Get IP Addresses”
    2. External Hostname or IP Address enter the address that will be inputted into the web browser. If accessing ViewCommander remotely on the internal network the local Hostname or IP Address can be inputted here such as a 192.168 address.
  3. Click on “Generate SSL Cert”

Installing SSL Certificate on iPhone

**NOTE: Prior to completing these steps a Self-Signed SSL Certificate must have been created in ViewCommander**

  1. Enter IP Address or Hostname followed by the port number into your web browser on your iPhone.
  2. Click “Show Detail” and scroll to click on “visit this website”
  3. Click “Download Certificate” and “allow” the website to download the configuration profile.
  4. Within the iPhone settings click on the “Profile Downloaded”
  5. Click “Install” in the top right corner, enter the iPhone passcode and click “install” again to finish the installation.
  6. To enable the profile, go into “About” and scroll down to “Certificate Trust Settings” and enable full trust for root certificates”.
  7. Go back to the web browser, refresh the page and enter the username and password, the same credentials used to access ViewCommander via a desktop

Please see our online documentation here or watch our video tutorial 

Please see our online documentation here or watch our video tutorial