ViewCommander Tech Support

Overview

Online Documentation This online documentation refers to the most recent version of ViewCommander, Version 14. Although some information is the same, you can also look at your version’s user guide here Below lists the online documentation. All the documentation refers to the most recent version of ViewCommander, Version 14. Although some information is the same, […]

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Troubleshooting a slow camera

Troubleshooting a Slow Camera If you are noticing your camera is coming in slowly to ViewCommander and/or responding slowly to PTZ commands here are some tips to troubleshoot. First look at your “Statistics” found on the right hand side under the “Video” tab of your video configuration panel. Bandwidth: Shows your current bandwidth from the

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Export Video

How to Export Video There are two tools to export video, the NVR software, and the Web Client. Within these tools there are different ways to export video depending on the situation.  Exporting within the ViewCommander Application 1. Enter “Playback mode” and click “Export” 2. Select from the “Format” drop down: “Create AVI/ASF File (.avi/.asf)”

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Playback Configuration Panel

Playback Configuration Panel When the Playback Configuration Panel is selected, the system will enter Digital Video Recorder (DVR) mode for video playback. The system will remain in playback mode until the “Exit DVR” button on the DVR Control Panel is pressed. This allows you to switch to the Video and Motion tabs to adjust the

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Event Notifications

Sending Event Notifications You have now set up email to send notifications when things like System Settings are changed. However, if you now want to get an email when motion or other events are triggered follow these steps: Event Actions Under the “Events” tab in the Video Configuration Panel click on “Sensors & Events” Under

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Setting Up Gmail in VC

Using Gmail in ViewCommander Click Here for a Video Tutorial on Email Notifications (skip to minute 1:55 for Gmail)  In the System Settings under the “Email” tab, choose “Use a Gmail Account”. Fill out the necessary information. Click here for more information. If you send a “Test Email” and you get the popup show below,

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Turn ViewCommander On as a Service

Turn ViewCommander On As a Service **Click HERE for a video tutorial The service allows ViewCommander to continue running and recording in the background when the application is closed.  Example: There is a power outage at the office over the weekend and the ViewCommander server goes down. As soon as power is restored and the

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Add Presets

Presets OVERVIEW How to Add a Preset  Going to a Preset After a Period of Inactivity This can be helpful if multiple people are logging into ViewCommander and moving the camera. This makes the camera move back to its original preset position after a period of inactivity.  Preset Touring If you would like the camera

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Find ViewCommander Logs

*Updated: 2/2/23 How to Find the ViewCommander Log What Version are you?  VERSION 14/13/12    VERSION 11/OLDER If you have Version 14/13/12: In the Application:  In the ViewCommander Application click “Options”–> “System Settings”  Under the “General Tab” you will see “Log File Folder” click here to find the file named “ViewCommanderLog”  OR Click on the last icon

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Exporting on the Web

How to Export Video on the web 1. On the web portal select “Archive” 2. Select a Camera 3. On the calendar select the day, time, and minute you would like to export 4. Select “Video Exports” on the right-hand side of the screen –> “New Export”  5. Select the Name, Start/End Time, type of

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