ViewCommander Tech Support

Sensors/Events on the Web

SENSORS/EVENTS ON THE WEB The Sensors and Events allows for the setting of different types of events, such as motion detection or I/O port events. You can configure ViewCommander to handle events differently for each camera. 1. Click “ADD SENSOR” Here you will be able to configure Sensors, Events and Event Actions  Sensors are used […]

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Motion Detection on the Web

Motion Detection on the Web The Sensors and Events allows for the setting of different types of events, such as motion detection or I/O port events. You can configure ViewCommander to handle events differently for each camera. Enable “Motion Detection” 1. Check “Enable Motion Detection” NOTE: Checking this option will enable the motion detection system

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Recording on the Web

Recording on the Web NOTE: The drive where ALL cameras are saved to is set in the “Archive Tab” of the “System Settings” cannot be changed on the web. However, you can change where individual cameras save.  Setting up your cameras to record:  Under the “Settings” icon click on the camera you would like to

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Adding a Camera on the Web

Adding a Camera on the Web To add a camera click on the blue icon either in “LIVE” or “Settings”.  Select Make and Model Camera Model Camera Model is the model of the camera or video encoder you will be adding. Video Stream Selection Video Resolution Lower resolutions will use less bandwidth and disk space,

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I can see cameras, but no video

Troubleshooting: Video feed not coming into ViewCommander Click here to watch a Video Tutorial on Troubleshooting a Camera Connection Loss If you do NOT see you LIVE video follow the troubleshooting tips below:   In the Video Source Setup click on the “connect to web interface” button. If a browser opens but cannot connect to the

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FAQs

Frequently asked questions How do I connect to ViewCommander remotely? ViewCommander can easily be configured to allow you to view video over the internet using just a web browser.  In ViewCommander, enable ‘Web Access‘ in the System Settings. The next step will be to configure your router/firewall to allow remote connections to access the ViewCommander

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Restoring ViewCommander Settings

Restoring ViewCommander settings ViewCommander keeps backup configuration files that you can restore. Here is how to restore cameras, users, system settings and sensors. Click HERE for a Video Tutorial.  Close ALL instances of ViewCommander Uninstall VC as a Services using the VCUtility Close ViewCommander, if open, in Windows Locate the backup files C:programdataViewCommanderConfigbackup Before continuing

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View Modes

VIEW MODES​ ViewCommander-NVR lets you to display the video in several screen formats: MultiView Mode​​ Select the Display MultiView Mode icon from the toolbar to enter MultiView Mode. This mode displays all active video feeds in the main viewing area. Video images will be optimally sized to fit the screen. Read More… When in MultiView

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Edge User Guides

EDge Series User Guides Edge 4000 Series 4300 4100 4300 Download the Edge 4300 Series User Guide CLICK HERE 4100 Download the Edge 4300 Series User Guide CLICK HERE Edge 3000 Series 3700 3500 3700 Download the Edge 3500 Series User Guide CLICK HERE 3500 Download the Edge 3500 Series User Guide CLICK HERE Edge

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Updating ViewCommander Edge

Updating ViewCommander Edge This guide applies to updating within version 10.01R2  and higher, this guide does not apply to upgrading (version 9.x -> 10.x). If you have an older Edge version and are looking to upgrade please call us.  1. Enter Maintenance Mode Open VCUtility–> “Writer Filter” tab–> “Enter Maintenance Mode” NOTE: The Edge unit

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