ViewCommander Tech Support

System Settings Overview

System Settings Overview The system settings dialog box allows you to configure system settings and select options that apply globally to the whole system, as well as to all cameras. You can override some settings on a per camera basis, such as scheduling and archive save location. The System Settings screen is broken down into […]

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Port Forwarding

Remote Web Access Port Forwarding The next step will be to configure your router/firewall to allow remote connections to access the ViewCommander computer. NOTE: Because networks are set up in many different ways, and have different equipment, IVI can only provide general guidance on the steps you will need to do to accomplish this. There

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Firewall Access

Remote Web Access Set Firewall Rules for ViewCommander Remote Web Access 1. Open Windows Defender Security Center 2. Click on Firewall & network protection 3. Click the Allow an app through firewall link 4. Click the Change settings button. 5. Check the app or feature you want to allow through the firewall Allow apps through

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Enabling Remote Access

Remote Web Access Enabling Remote Access 1. Go to ViewCommander’s System Settings 2. On the “Remote Web Access” tab there are two checkboxes which enable remote access for ViewCommander  The first option enables remote access without SSL, the second option enables remote access with SSL. Both can be enabled at the same time if it

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Remote Access Overview

Remote Web Access ViewCommander can easily be configured to allow you to view video over the internet using just a web browser.  In ViewCommander, enable ‘Web Access‘ in the System Settings. The next step will be to configure your router/firewall to allow remote connections to access the ViewCommander computer. Because networks are set up in

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Migrate Existing Installation

Migrate an Existing ViewCommander Install Click HERE to watch a video tutorial  Move without Configuration This section will show you how to move your ViewCommander installation from one computer to another without copying the configuration files. This method is very similar to the fresh installation method. Move the USB Dongle from the Old System to

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Update Existing Installation

Update an Existing Installation NOTE: Click here for a Video Tutorial on Updating an Existing Installation 1. Download the latest ViewCommander update for your licensed version (if you would like a quote to upgrade click here) from the ViewCommander Download Page **Close ALL ViewCommander instances before continuing (uninstall the service in the VCUtility AND any open

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Events Configuration Panel

Events Configuration Panel The Events tab allows for the setting of different types of events, such as motion detection or I/O port events. You can configure ViewCommander to handle events differently for each camera. Motion Detection This section allows different motion settings to be configured. Enable Motion Detection Checking this option will enable the motion

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Control Configuration Panel

Control Configuration panel The Control Configuration Panel gives you advanced controls for your camera including presets. NOTE: This page depends entirely on your camera model and its capabilities. Your Control Configuration Panel may have more/less options.  Advanced Controls Here is where you are able to adjust additional advanced features for your specific camera model. You may see

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Video Configuration Panel

Video Configuration panel The Video Configuration Panel allows you to adjust video settings, set recording options, and control PTZ functions.  Embedded Mini Control panel The reduced size control panel is a convenient way to control PTZ video cameras without opening a separate control panel. Depending on your camera model your PTZ control may look different. 

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